Registering and Signing In at Spacehills
This page covers what registering at Spacehills involves, what the casino asks for, where a sign-up is refused, and what to do when a login stops working. It describes the process as the operator publishes it — this is a review site, not the casino, so nothing here is an account service.
Before you register: check the country list
This comes first because it is the one step that cannot be undone afterwards. The operator’s terms exclude a list of territories, and it includes the Netherlands, the United Kingdom, the United States, Malta, Bulgaria, Lithuania, Curaçao, Aruba, Sint Maarten and the French overseas departments, alongside sanctioned jurisdictions.
The same section states that money deposited by a person located in a restricted territory “will be considered forfeit and will not be returned” — whether they are there permanently or temporarily. An account that registers successfully is not proof that the country is accepted; verification happens later, and that is when the mismatch surfaces. The full list is on the licensing page.
What registration asks for
The casino uses a standard overlay form rather than a separate page — the Register button opens it over whatever page you are on. The fields are the usual set: email, password, and personal details including name, date of birth and country.
One point decides how smoothly the first withdrawal goes, and it is set here rather than later: the name on the account must match the name on the identity document you will eventually submit. A mismatch — a shortened first name, a maiden name, a transliteration — is the single most common reason a first payout stalls, and it is the hardest to fix after the fact.
Verification, and when to do it
Verification is required before withdrawal, and the casino states that withdrawals are processed within one business day after identity verification. The practical reading of that sentence is that the day starts when verification finishes, not when you request the money.
The documents normally requested are proof of identity, proof of address and, where a card was used, proof of ownership of the payment method. Submitting them at registration rather than at withdrawal moves the entire delay to a point where you are not waiting for anything.
Claiming the welcome bonus during sign-up
The casino describes the bonus as a three-step process, and the middle step is the one people miss: create the account, select the welcome bonus in the deposit menu and opt in, then deposit at least €20.
An offer you did not opt into usually cannot be added after the deposit is booked. There is no promo code involved at any stage — the offer is not code-gated, and the code field in the cashier is a standard part of the payment form. What the bonus gives and what it costs is set out on the bonuses page.
Logging in
The Sign In button opens the same kind of overlay as registration. If a login stops working, the causes are limited and worth checking in order:
- A wrong password. The reset link goes to the registered email; check the spam folder before requesting a second one, since a second request usually invalidates the first.
- An unverified email address. Some accounts sit in a pending state until the confirmation link is clicked.
- A self-exclusion or a cooling-off period that is still running. These are deliberately not reversible on request — that is the point of them.
- An account suspended pending verification, which usually shows a message rather than a failed password.
- A location the operator blocks. The casino states that it deploys technical measures against access from restricted territories.
Only the casino’s own support can resolve any of these. It is reachable through live chat on the site and by email at [email protected], which the operator states is staffed around the clock.
Deposits at sign-up
The methods shown on the casino’s site are Visa, Mastercard, Apple Pay, Google Pay, instant bank transfer, Interac, Sofort, GiroPay and Bitcoin. PayPal, Skrill, Neteller and Paysafecard are not among them. The minimum deposit for the welcome offer is €20; method-specific minimums are shown on the deposit screen.
If you intend to withdraw to the same route you deposited with, choosing the method at this point rather than later avoids the ownership checks that get triggered when the two differ.
Closing an account
The terms state that when an account is closed, all associated bonuses — including points and cashback — are void and forfeited, and that reopening does not restore them. Anything unclaimed at the moment of closure is gone permanently.
That is worth knowing before a temporary break: a cooling-off period and a closure are not the same thing, and only one of them preserves what has accrued. The casino lists self-exclusion, deposit limits, loss limits and session reminders as the tools for taking a break without closing.
Frequently asked questions
How do I register at Spacehills?
Open the Register overlay from any page, complete the form with details matching your identity document, confirm the email address, then opt in to the welcome bonus in the deposit menu before making a first deposit of at least €20.
Is there a Spacehills registration bonus code?
No. The casino does not publish a bonus code, and the 250% welcome match applies without one. Any site offering an exclusive registration code is not distributing something the casino issued.
Why can I not log in to my Spacehills account?
The usual causes are a wrong password, an unconfirmed email, an active self-exclusion or cooling-off period, an account suspended pending verification, or access from a territory the operator blocks. Only the casino’s support can resolve any of them.
Can I register from the Netherlands or the UK?
The operator lists both as restricted territories and states that deposits from restricted territories are forfeited and not returned. Registration succeeding is not confirmation that the country is accepted.
When do I need to verify my identity?
Before your first withdrawal. Doing it at registration rather than at withdrawal removes the delay from the point where you are waiting for money, since the casino counts its one-business-day processing from the completion of verification.
What happens to my bonuses if I close my account?
They are void and forfeited, including accrued points and cashback, and reopening the account does not restore them. A cooling-off period is the alternative that does not have that effect.